Support — Mochi Cats
FAQs and how to reach us for this title. Include device model and OS version in bug reports.
Frequently asked questions
The game crashes on startup. What should I do?
Force-quit the app and restart your device. If it continues, uninstall and reinstall. If the problem persists, email us with your device and OS version.
I lost my progress. Can it be restored?
Progress and high scores may be saved locally on your device. Reinstalling the app may reset local data.
How do I request a refund?
Purchases through Apple are managed by Apple; purchases through Google are managed by Google. For other channels, contact us with your receipt details.
How do I delete my data?
Submit a request via our data deletion page or email support@roncyo.com with the subject Data Deletion Request.
Known issues
If something breaks after an OS update, email us with your device model and Android version.
Report a bug
Email support@roncyo.com with subject line: Mochi Cats — Bug report. Include steps to reproduce and a screenshot if possible.